Return and Refund Policy

At Beaumia, our top priority is to guarantee complete satisfaction for our buyers on all purchases. We strive to provide genuine, brand new products that are free from defects or damage. If you receive an item that is damaged, defective, or incorrect, we will accept returns at our expense and provide a full refund within 14 days.

Returns

To be eligible for a return, the item must meet the following criteria:

•   Unused and in the same condition as received.

•   In the original packaging.

•   Returned within 30 days of the delivery date.

 

How to Return a Product

Return Request

•   Contact our customer service team within 30 days of receiving your order. Please provide your order number, the item you wish to return, and the reason for the return.

 

Return Approval

•   Our customer service team will review your request and, if approved, will provide return instructions.

 

 

Refunds

Once your return is received and inspected, you will be notified regarding the approval or rejection of your refund.

Approved Refunds

If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5–7 business days.

Partial Refunds

In certain situations, only partial refunds may be granted (if applicable) for items that are not in their original condition, damaged, or missing parts not due to our error.

 

Exchanges

Exchanges will only be made for items that are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team and follow the provided return instructions.

 

Return Shipping Costs

Customers are responsible for paying return shipping costs. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Damaged or Defective Items

If you receive a damaged or defective item, please contact customer service within 7 days of receiving your order. Providing your order number, photos of the damaged or defective item, and a detailed description of the issue will help us process your exchange or refund more quickly.

 

Refund Delays or Missing Refunds

If you haven't received your refund yet:

•   Please check your bank account again.

•   Contact your credit card company; it may take some time before your refund is officially posted.

•   Contact your bank; there is often a processing time before refunds are posted.

•   If you have completed these steps and still have not received your refund, please contact us.

 

 

User Agreement

By using our website, registering an account, or making a purchase, you agree to this return and refund policy and the terms outlined herein.

 

Changes to the Return and Refund Policy

If this document needs to be updated, modified, or changed to accurately reflect our services and policies, those changes will be posted here unless otherwise required by law. By continuing to use our services, you agree to the updated return and refund policy. If you do not agree with this policy or the updated return and refund policy, you may delete your account.

 

Orders can only be canceled, changed, or modified before they are processed. Once an order is processed or shipped, changes or cancellations cannot be made. It is advisable to contact us as soon as possible if you need to modify or cancel your order.

We are happy to assist with any concerns or questions you may have. For other common questions, please check our FAQ page, or feel free to contact us for a quick consultation regarding your order.